RETURNS

Returns

The merchandise purchased on www.gochbrand.com can be returned within fifteen (15) days of receipt. Merchandise should be returned in its original condition, unused, unworn, unwashed, unaltered, undamaged and with the original tags. Your items must be returned in the original packaging, including boxes, bags and other packaging materials. If your return does not meet the conditions listed, the package will be sent back to you. Returns that are damaged will not be accepted and will be returned to the customer.

Please note that orders must be returned from within the same country they were originally shipped to (Spain). You are responsible for the shipping and customs costs associated with the return of the products. 

Refunds

Once your package is received, please allow three (3) to seven (7) business days for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

The time needed to process your refund may vary based on the payment method used.

• Credit card: our bank will reimburse you within seven (7) business days of the return acceptance confirmation email. The time it takes to restore the credit back to your account depends on the credit card issuer.

The costs of shipping and any import taxes or other taxes and duties paid are non-refundable.